Breece Cloud is an online software solution offered through a subscription model. The solution provides a complete overview of the customer's Breece installations. The solution eliminates costs associated with local operation and maintenance of servers while providing a scalable environment that can grow as the customer's business grows. The Breece Cloud solution provides flexibility in the access to data and the application, as it can be accessed from anywhere that has access to a web browser. The responsive web design (a web-based client) provides an intuitive user experience and allows you to provide a complete overview of your own installations from a wide range of devices (PCs, smartphones and tablets).
1.1. Delfi Support Group: Group of experienced technicians dealing with the daily support
1.2. The buyer / user: The customer / subscriber to Breece Cloud
1.3. The seller: Delfi Technologies
1.4. CET: Central European Time
1.5. REST API: API made available for integration
1.6. Breece Mobile Assist: The mobile solution for managing the installation
1.7. Breece Instance: One Breece installation
2. THE SUBSCRIPTION
2.1 A Breece Cloud subscription includes:
2.1.2. 24/7 Surveillance
2.1.3. Guaranteed uptime
2.1.4. Reaction time guarantee
2.1.5. Always updated systems
2.1.6. Breece Mobile Assist
2.1.7. Access to one Breece Instance
3. PRODUCT DESCRIPTION
3.1. The Breece Cloud solution is hosted on a fully redundant virtual environment in the seller’s data center. One or more antennas will be installed with the buyer and connected to the secure VPN solution through the buyer’s internet connection. The system can be accessed through a web front-end (HTTPS), through Breece Mobile Assist or through REST API integration.
3.2. Breece Cloud can be delivered in three different subscription variations depending on the size of the installation:
3.2.1. Breece Cloud: Subscription for up to 65000 displays per installation
3.2.2. Breece Cloud Lite: Subscription for up to 1500 displays per installation
3.2.3. Breece Cloud Super lite: Subscription for up to 500 displays per installation
4.1. The subscription includes free phone and e-mail ([email protected]) support within normal working hours, including weekdays from 08.00-16.00 (UTC+1/UTC+2), not including weekends and bank holidays.
4.1.1. Phone support is available on the following phone numbers:
- DK: +45 70 233 677
- SE: +46 31 30 88 555
- NO: +45 70 233 677
- DE: +49 431 3821 7555
- EN: +45 70 233 677
- IT: +39 08 62 060 555
4.2. Inside of normal working hours, the guaranteed reaction time is 2 hours, provided remote assistance is possible.
4.3. Support tasks will be handled in prioritized chronological order. Incidents with the effect of the system not functioning will be prioritized over incidents without effect of the continued functioning of the system.
4.4. Incidents with effect for the system’s functioning will have a presented solution within 24 hours, and incidents without effect for the system’s functioning will have a presented solution within 1 week.
4.5. All support request must be forwarded by phone or e-mail and must include the following:
4.5.1. The buyer’s company name and contact person.
4.5.2. A detailed description of the problem and observed symptoms around the problem.
4.5.3. Relevant available information of actions committed just before the incident.
4.6. Guaranteed uptime is 99,5 %, and shall be calculated quarterly on the basis of downtime divided by the total available time in the period.
5.1. General maintenance (service windows) will take place from 00:00 to 06:00 (CET) and will be announced at least 5 days in advance, except for acute maintenance work with shorter announcement. Service windows outside of this set time may occur, but will always be announced in advanced.
5.2. The seller reserves the right to regularly perform preventive maintenance and expansion of the infrastructure. This maintenance work shall be planned to the least bother of the buyer. Should the maintenance work affect the buyer, the seller shall give a 10 working days announcement, except for acute maintenance work with shorter announcement.
5.3. Maintenance work by the buyer that may possible affect the seller, must be announced as early as possible.
5.4. Historic data will be stored 14 days from upload time.
6.1. Responsibility for your accounts; The user is responsible for maintaining the confidentiality of any non-public authentication credentials associated with the use of Breece Cloud. The user must promptly notify Delfi Support Group about any possible misuse of your accounts or authentication credentials or any security incident related to the Breece Cloud.
7. PRODUCT SPECIFICATIONS
7.1. The Breece Cloud solution is hosted on a fully redundant virtual environment in the seller’s data center. One or more antennas will be installed with the buyer and connected to the secure VPN solution through the buyer’s internet connection. The system can be accessed through a web front-end (HTTPS), through Breece Mobile or through REST API integration.
8.1. The subscription is an on-going agreement. Either party can terminate the agreement by giving the other written notice with a 3-month termination by the end of a month.
Version: November, 2017