From 2 days to 2 hours: How a large depot got control of assistive devices

When a joint assistive device depot serves 8 municipalities at the same time, precision and oversight are crucial. At the Joint Assistive Device Depot in Greve, labels and barcodes from Delfi Technologies have created structure in a complex day-to-day operation with 56 employees and thousands of assistive devices in circulation.

A shared task with complex requirements

The Joint Assistive Device Depot in Greve solves a special task: the daily responsibility for assistive devices across 8 municipalities. Wheelchairs, rollators and other assistive devices must be registered, loaned out, returned and maintained – and everything must match in the system.

This requires a solution that can handle complexity without creating unnecessary administrative work.

Labels as a digital identity

Each assistive device is marked with a label from Delfi Technologies, which serves as the product’s digital identity. Labels are printed directly at the depot with a Citizen CL-S621 label printer. With a single scan, employees can retrieve relevant information and register changes in real time – without manual intermediaries.

This has made a particularly big difference when it comes to stocktakes.

– We cannot live without it. The system is the foundation of everything we do here. It is not a support tool – it is the very backbone of operations, says Flemming Kold, Operations Manager at the Joint Assistive Device Depot in Greve.

From days to hours

One of the most tangible benefits is the time spent on stocktakes. Previously, a stocktake typically required 6 employees and 1–2 working days.

Today, 2 employees can complete the same task in just 2 hours.

This is possible because labels and barcodes make it easy to identify each individual assistive device and quickly correct misplacements or missing registrations.

Real-time data directly in KMD Nexus

The Joint Assistive Device Depot works in KMD Nexus as the central platform for managing assistive devices and citizen pathways.

The integration between Delfi’s labels and KMD Nexus is a central part of the solution. When an assistive device is loaned out, returned or moved, the barcode is scanned and data is updated automatically. This eliminates double registration and manual notes.

A digital operation with a focus on the future

Digitalisation is not just a project at the depot – it is the foundation of day-to-day operations. Labels ensure correct marking, barcode scanning provides real-time updates, and data flows directly into the specialist system.

The next step is even greater integration. Today, the assistive devices of the 8 municipalities are kept separate, and they cannot be loaned across. The plan is to bring them together into one shared pool with one unified flow – a development that places even greater demands on the digital infrastructure.

Oversight that makes a difference

Ultimately, it is about delivering the right assistive device to the right citizen at the right time – regardless of which municipality the citizen lives in.

Labels from Delfi Technologies are a small, but crucial part of that task.