At BAUHAUS Næstved, help is always within reach

With a new and larger store, BAUHAUS Næstved has gained space for an even wider product range and new opportunities for customers. With VoCoVo headsets, employees can also easily reach each other across the store, share their specialist knowledge and ensure that customers get the help they need.

When BAUHAUS Næstved moved to a new store of more than 11,000 m², it created room for a significantly larger product range and new opportunities to meet customer needs.

“We can present our customers with a completely different selection than we have been able to before,” explains Dennis Wolthers, Project Manager at BAUHAUS Næstved.

With many different specialist areas, it is important that employees can easily draw on each other’s knowledge. Here, the VoCoVo headsets make it possible to communicate directly across the store, coordinate tasks and quickly reach a colleague without having to leave your workstation.

Stronger day-to-day collaboration

In a DIY store with a broad product range, customer questions can cover a wide spectrum. The employee who meets the customer does not always have the answer immediately. But with easy access to colleagues’ knowledge, it is easier to find the right help.

For Dennis Wolthers, it is not only about efficient communication, but also about creating the right conditions for employees and their professional pride.

“It is the pride of the employees that helps elevate this experience. If you do not have the specialist knowledge yourself, you can use VoCoVo to get it from a colleague.”

Employees also notice that the headsets have become a natural part of everyday work.

“They are absolutely fantastic,” says Sonja, an employee at BAUHAUS Næstved. “As a new starter, you need a little time to get used to it, but you quickly realise you cannot do without it.”

Customers should feel seen and heard

In a large store, employees may be busy helping other customers while new ones are waiting for assistance. Here, it is important that customers know their enquiry has not been overlooked.

At BAUHAUS Næstved, customers can request assistance via buttons (call points) in selected areas. With VoCoVo, employees are notified of the request and can coordinate who is best placed to help.

At the same time, they can let the customer know that help is on the way. This means the waiting time is not only about how quickly an employee shows up, but also about giving the customer reassurance that help is coming.

Communication that makes a difference

With VoCoVo headsets from Delfi Technologies, BAUHAUS Næstved has a tool that supports collaboration across the store and helps employees meet customer needs.

When specialist knowledge is within reach and customers can quickly be informed that help is on the way, it becomes easier to create a great experience—even in a large store with many departments and different tasks.

For BAUHAUS Næstved, it is about giving employees the best possible conditions to help each other, so that together they can provide customers with the best possible service.