MENY Frederikssund
From wasted time to teamwork: Kvik Kald brings MENY Frederikssund closer together
At MENY Frederikssund, store manager Louise Sommer Borrits has invested in the Kvik Kald solution from Delfi Technologies with wireless VoCoVo headsets and call stations. The result is a store where communication flows faster, and both customers and employees notice the difference in everyday life.
MENY Frederikssund is a modern grocery store with a focus on professionalism, quality, and presence. Here, customer service and teamwork go hand in hand – and with the Kvik Kald solution, the store has gained a tool that strengthens both in daily life.
– It has simply become a habit to put on the headset when starting work. It is now a natural part of our workday, says store manager Louise Sommer Borrits.
“We experience a completely different calm in our daily work. Employees can help each other quickly without running around the store. It saves time - and it can be felt in the customer service. It has become much easier for us to provide good service. We can respond immediately, and customers get answers right away. This creates a much better impression - and shorter waiting times.”
Faster help – and fewer misunderstandings
With headsets, all employees can speak directly to each other, no matter where they are in the store. This means that questions about products, prices, or customer inquiries can be resolved in just a few seconds.
– Previously, you could spend time looking for a colleague who might not even be the right person to ask. Now, you quickly get in touch with the right person because everyone can hear what’s being asked – and contribute if they know the answer, explains Louise Sommer Borrits.
At the same time, the collective messages provide an additional benefit: employees continuously learn from each other. When questions and answers are shared openly through the headset, it becomes easy to pick up new knowledge about products, routines, and customer service – without formal training. This strengthens both skills and collaboration across departments.
The system is set up with push buttons at the bottle machine and the parcel counter, where customers can send a call directly to employees’ headsets with a single press. The customer simultaneously receives the message: “An employee is on the way.”
Community and better job satisfaction
The collective conversation via headsets has not only made operations more efficient – it has also strengthened the sense of togetherness in the store.
– Everyone feels heard and part of the community. You’re not alone, even when you’re in the middle of the store. It provides a sense of security and a better workflow, says one employee.
Louise Sommer Borrits nods in agreement:
– We experience a completely different calm in our daily work. Employees can help each other quickly without running around the store. It saves time – and it can be felt in the customer service.
An advantage for both customers and colleagues
Customers clearly notice that help comes faster. Whether they are asking about a product on the shelf or need assistance at the parcel counter, they receive a quick response.
– It has become much easier for us to provide good service. We can respond immediately, and customers get answers right away. This creates a much better impression – and shorter waiting times, says Louise Sommer Borrits.
Technology as a natural part of operations
Today, the Kvik Kald solution with VoCoVo headsets and push buttons is a permanent part of daily life at MENY Frederikssund.
– We quickly got used to using it and can’t imagine being without it. It gives us better service, faster communication, and a more efficient workday, summarizes Louise Sommer Borrits.
Read also: Spar Blistrup – Wireless headsets create faster help and better customer service
Support for smarter store operations
The Kvik Kald solution is part of a collaboration between Delfi Technologies and the KFI Business Foundation, which helps independent store managers invest in new technology. Through the support program, store managers can have a large portion of the costs for both equipment and training covered. The goal is to make grocery stores even more competitive – with smarter operations, faster service, and happier employees.
About MENY Frederikssund
MENY Frederikssund is part of Denmark’s leading food chain, MENY – run by independent store managers with a focus on quality, expertise, and inspiring food experiences. The stores are characterized by high service levels, strong local connections, and a great deal of freedom to choose solutions that strengthen customer service, employee satisfaction, and efficiency in daily operations.
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