Faster responses and fewer interruptions in daily operations at MENY Harlev

A simple change in communication has eliminated wasted time, created more calm, and made customer assistance significantly faster at MENY in Harlev, which has implemented wireless headsets and push buttons from Delfi Technologies.

MENY Harlev, west of Aarhus, is a locally anchored supermarket with strong expertise, wide selection, and a clear focus on quality food experiences and attentive service.

With wireless VoCoVo headsets and push buttons from Delfi Technologies, the store has taken a simple step that provides more calm, better flow, and faster customer assistance. The solution has changed both the daily pace and how employees collaborate.

Read also: SPAR Hvide Sande wins Danish Retail Award – driven by people and technology

The merchant makes no secret of the fact that he wishes he had the system much earlier:

– Everyone has embraced it and uses it naturally, regardless of age and experience. We should have gotten it 10 years ago, says Thomas Rytter.

Push for help – where the need arises

The push buttons are primarily used for “Yes please” collection and the bottle return machine, where customers need quick access to staff. Additionally, the buttons are placed in areas where questions typically arise:

• The butcher
• The wine section
• Package collection
• Goods receiving

The push buttons are small, wireless call stations that customers activate with a single press. The message goes directly to the employees’ headsets, allowing the nearest colleague to respond immediately – without unnecessary trips through the store and without customer waiting time.

One unified listening team

Previously, staff had to leave their post to find a colleague or an answer. That’s eliminated now. Everyone hears the same message in their ear and can respond immediately – no matter where they are in the store.

Questions about inventory, advertised items, or specific products are resolved in seconds. No shouting across the store and no interrupted tasks.

– It just works and is a great help. We save time, get faster responses, and avoid the small interruptions in our daily work, says the merchant.

Read also: One press, faster help – better service at MENY Roskilde

Less friction – more customer time

The new way of communicating has a noticeable impact on operations:

• Shorter waiting time at the bottle return machine
• Faster delivery of “Yes please” items
• Less wasted time for staff
• Fewer bottlenecks during peak hours
• More time in the sales area

Customers get faster responses, and employees avoid constant commuting between areas.

A solution that quickly gains traction

Once employees try the system, it quickly becomes a natural part of their daily routine – even for those who are typically hesitant about new systems or tools. One press, and the entire team listens. One question, and the right colleague responds.

The solution quickly becomes a central pivot point in a busy store with many tasks and changing needs.

Also read: From wasted time to teamwork: Kvik Kald brings MENY Frederikssund closer together

Support that makes technology accessible

The deployment of wireless headsets is done in collaboration between KFI Erhvervsdrivende Fond and Delfi Technologies. The arrangement enables independent merchants in MENY, SPAR, and Min Købmand, among others, to invest in modern communication solutions without a heavy startup cost. A large portion of the investment – from equipment to training – can be covered by the support, allowing stores to strengthen both operations and customer service more quickly.