SPAR Jyderup keeps service at the top with Kvik Kald

At SPAR Jyderup, the Kvik Kald solution from Delfi Technologies has made it easier to provide fast and efficient customer service. With wireless VoCoVo headsets and strategically placed call points, customers can call an employee exactly when the need arises – without having to look for help.

Call points (push buttons) are placed by the stockroom, the bottle return machine and the butcher department, so employees immediately receive the message in their wireless headset and can respond quickly.

The solution ensures that customers quickly get the help they need, while the store’s internal communication becomes smoother and more efficient.

“Kvik Kald has made it much easier for us to help customers quickly, no matter where in the store the need arises,” says Steen Olsen, store owner at SPAR Jyderup.

Fast help with popular yes-please offers

By the stockroom, Kvik Kald is mainly used in connection with yes-please offers, where in-demand items are often stored behind the store. With a single press, employees can coordinate internally and fetch the item without unnecessary waiting time, so customers get faster service.

Assistance at the bottle return machine

If a bottle gets stuck, or a customer has questions about the deposit system, help can be called directly from the bottle return machine. Employees receive the message immediately and can quickly solve the problem, reducing waiting time and frustration.

Butcher service – even when the butcher has gone home

Even when the butcher is not at work, customers can get help at the butcher department. Here, a call point makes it possible to call an employee who can assist with questions or handing out pre-ordered items. This maintains a high level of service throughout opening hours.

Fewer steps – more time for customers

One of the biggest gains at SPAR Jyderup is the time employees save in everyday life. Previously, even small questions could mean that an employee had to walk through the store or out to the stockroom to find the right colleague.

Kvik Kald has also streamlined internal communication. Employees no longer need to walk through the store to find a colleague or use the PA system for internal messages. Instead, enquiries are sent directly to the relevant headsets, so the right employee can respond immediately.

“We save a lot of steps during the day. Employees no longer spend time looking for each other, which gives us more time for customers and allows us to maintain a high level of service,” says Steen Olsen.

A more efficient store

For SPAR Jyderup, Kvik Kald means faster response times, fewer interruptions and a more efficient workday. For customers, it means one thing: fast help when they need it, and a smoother shopping experience.