One press – and help is on the way at MENY Bogense

At MENY Bogense, the Kvik Kald solution from Delfi Technologies has done more than just connect the employees. It has given customers a direct line to help.

Store owner Peter Ploug Kierkegaard at MENY Bogense knew that communication in the store could be better. Not because it was bad – but because the potential was there. Too much time was spent looking for each other, and when a customer was waiting, it wasn’t always easy to reach the right employee quickly enough.

The solution came in the form of wireless VoCoVo headsets and strategically placed call points from Delfi Technologies.

– It’s about being there for customers when they need it. Not a minute later. With headsets, we can coordinate in seconds, and call points allow customers to call for help themselves – right where they are, says Peter Ploug Kierkegaard, store owner at MENY Bogense.

More calm in the store

Before Kvik Kald, communication at MENY Bogense was like it is in many stores: a combination of loudspeaker calls, running around, and hopefully being lucky enough to catch the right colleague at the right moment. It wasn’t efficient – and both employees and customers felt it.

With VoCoVo headsets, all employees are now constantly connected to each other. Messages go straight into the ear. A colleague responds, and the task is assigned – without interruptions, without unnecessary noise, and without anyone having to leave what they’re doing.

The result is a calmer store, where communication happens invisibly to customers – but is clearly felt in the service.

Call points that meet the customer where they are

One of the key parts of the solution at MENY Bogense is the physically placed call points around the store. Here, customers can call an employee with a single press – and the message goes straight to the headsets.

At MENY Bogense, a call point has been placed in the wine department, among other areas.

Wine is a category where many customers would like advice. What goes with Saturday night’s menu? Which bubbly is for the birthday? The questions are many – and not all customers want to go up to the checkout to ask.

With the call point in the wine department, the customer can call for help exactly where the need arises. An employee is on the way immediately – and the customer avoids having to search or wait.

– We’ve always wanted to provide good service in the wine department. Now we have a system that makes it possible in practice, says Peter Ploug Kierkegaard.

Collaboration in real time

The Kvik Kald solution doesn’t just make communication faster – it also makes it smarter. When one employee answers a question in the headset, colleagues hear it. Knowledge is shared in real time, and the next time a customer asks the same thing, the answer is ready.

That means fewer repetitions, shorter response times, and a workday with better flow for everyone in the store.

A solution with support behind it

A collaboration between KFI Erhvervsdrivende Fond and Delfi Technologies makes it possible for independent MENY store owners to invest in Kvik Kald on favourable terms. A support scheme covers a significant part of the costs for equipment and training, so the threshold to get started is low – and the benefits in the form of better service and more efficient operations are quickly felt.