A small change made a big difference in everyday life at Min Købmand Odense SØ

At Min Købmand in Odense SØ, store owner Miki Kaibinger has implemented the Kvik Kald solution with wireless VoCoVo headsets from Delfi Technologies. The result is a day-to-day routine with fewer interruptions, faster answers and more peace of mind to focus on what really matters: the customers.

Previously, internal communication cost unnecessary minutes throughout the day. Employees had to physically seek each other out to get answers, creating both interruptions and waiting time.

Even though each delay seems small, it makes a noticeable difference over time. That’s exactly the friction Min Købmand Odense SØ has now significantly reduced.

– We don’t have to run after each other anymore. We just talk to each other on the headset and get things sorted straight away – it saves us an enormous amount of time during the day, says Miki Kaibinger, who is the store owner at Min Købmand Odense SØ.

From shouting to instant contact

With the VoCoVo headsets, the team is now connected, no matter where they are in the store. A question at the checkout gets an answer from the stockroom in seconds. If an employee in the produce section needs help, they don’t have to leave their spot to find a colleague – the answer comes straight into their ear.

It’s not about one big change, but about the sum of all those moments during a working day where communication now flows without friction.

Better service – without costing extra time

Customers at Min Købmand Odense SØ notice the change too. When a customer asks about an item that isn’t on the shelf, or needs help finding something, the employee at the checkout can ask directly on the headset and give the customer an answer within seconds. No one has to wait while someone disappears around a corner.

That kind of response time is hard to put a number on, but easy to feel – and it’s exactly the experience Miki Kaibinger wants to give his customers every day.

Peace of mind, when it matters

The headsets aren’t only useful in calm situations. If something unexpected happens in the store – whether it’s an unsafe situation, a delivery that needs checking in, or a colleague who needs an extra hand – the whole team can be informed at once. No one has to carry that worry alone.

A solution you quickly can’t do without

For Miki Kaibinger, the investment in Kvik Kald isn’t about testing new technology for technology’s sake. It’s about giving employees better working conditions and customers a better experience – and that’s exactly what the solution has delivered.

Support from the KFI Erhvervsdrivende Fond made it possible to take the leap, and today the headsets are a fixed part of the working day in the store in Odense SØ. Not because it’s a requirement, but because it simply makes sense.

– It’s the kind of investment you think about: why did it take so long to make the decision? We should have done it long ago.