SPAR Årslev strengthens customer service with Quick Call

At SPAR Årslev, great service is a core part of everyday life. When customers have questions or need help, a fast response is crucial to the in-store experience. To make internal communication more efficient, the store has implemented Quick Call and VoCoVo headsets.

The solution has created a better overview and made it easier for employees to help both customers and colleagues quickly.

The implementation was carried out in collaboration with Delfi Technologies, which supplied the solution, while support from KFI Erhvervsdrivende Fond helped make the investment possible.

Fast contact where the need arises

In a busy grocery store, many situations arise throughout the day where employees need to be able to respond immediately. It could be a customer who needs help at the bottle return machine, questions about products in the wine department, or assistance in the butcher department.

To ensure a fast response, SPAR Årslev has placed call points at the store’s key service areas:

• Butcher department
• Wine department
• Stockroom
• Bottle return machine

When a call point is activated, the message is sent directly to employees’ headsets, so help is quickly on the way.

More flow in the working day

With VoCoVo headsets, employees can communicate directly with each other, no matter where they are in the store. This reduces the need to physically look for colleagues and minimises interruptions during the working day.

This means employees can stay focused on their tasks while still responding quickly to requests. Smooth communication strengthens collaboration across the store and provides a better overview of daily operations.

“Quick Call with VoCoVo has made a noticeable difference in our day-to-day operations. We respond faster, collaborate better, and customers get help almost immediately,” says Martin Pellegård, Store Manager at SPAR Årslev.

A better experience for both customers and employees

Quick Call has contributed to a more efficient day-to-day at SPAR Årslev. With faster internal communication, employees can deliver even better service and ensure customers get the help they need — exactly when the need arises.

The result is a store with better flow, higher efficiency, and a stronger customer experience.