The technical wholesale company, Electro Energy, has introduced a 24/7 self-service solution, which allows customers to pick up spare parts around the clock - all year round. It is a warehouse solution that has been developed in collaboration with Delfi Technologies.
At Electro Energy, the customer's needs are part of every kind of process, internal as well as external, and this has been a major reason to the success of the company. Today, the company embraces many different industries. Smoke-based laboratory services, technical training and spare parts for the energy industry, are some of the areas.
Spare parts for energy solutions are part of the core business at Electro Energy. A newly developed 24/7 self-service solution allows customers to come and pick up spare parts around the clock - all year round. This means that there is no longer a need to wait for a guard to come and open the shop, outside of business hours. Therefore, the customer also doesn't have to pay the security fee, saving both time and money. The shop solution has been developed in collaboration with Delfi Technologies based on the specific process needs and requirements that were defined at Electro Energy during project start-up.
- Customers are so satisfied with our 24/7 support. They can now come and pick up spare parts when the need arises, without having us to come and open the shop – even if it should be in the middle of the night. We save a lot of time and driving, so we are very pleased with the solution that Delfi Technologies has developed together with us, says Thomas Rasmussen, a store clerk at Electro Energy in Glostrup.