Less wasted time – more collaboration: This is how MENY Hillerød has improved efficiency

MENY Hillerød

October 9, 2025

Less wasted time – more collaboration: This is how MENY Hillerød has improved efficiency

At MENY Hillerød, store manager Anette Thorslund has invested in Delfi Technologies’ Kvik Kald solution with wireless VoCoVo headsets – a solution that has significantly changed communication in the store.

Like many other store managers in MENY and SPAR, MENY Hillerød has equipped employees with wireless headsets and set up push buttons as call stations in selected areas – among other places, at the store’s brand-new bottle machine and in the warehouse.

The call stations send messages directly to employees’ headsets and can be placed wherever there is a need – at the butcher, for parcel pick-up, in goods receiving, or other locations where customers and colleagues need quick assistance.

The wireless headsets allow employees to speak directly to each other – whether they are at the checkout, in the warehouse, or at the butcher. Questions about products, prices, or customer inquiries can be resolved in seconds, without anyone leaving their place.

“We experience far fewer interruptions and faster responses. When a customer asks about a product, the employee can immediately ask colleagues via the headset and get an answer right away. This means less wasted time – and better service.”

Anette Thorslund Store manager at MENY Hillerød

Efficient operations – and faster decisions

– We experience far fewer interruptions and faster responses. When a customer asks about a product, the employee can immediately ask colleagues via the headset and get an answer right away. This means less wasted time – and better service, says Anette Thorslund

Bottlenecks in customer service have almost disappeared. When a customer asks about a product, the question is sent to all headsets at once, and the first person to respond can take action

– The customer gets a quick response, and we avoid multiple colleagues answering the same question, says Anette Thorslund

Calm in the store – and control over coordination

Communication now takes place discreetly via headsets instead of loudspeakers. This creates a calmer atmosphere in the store – and a much more professional experience for customers

The system can be expanded with more headsets and call buttons, so employees can help across departments – without leaving their own post. This creates both flexibility and better use of staffing

Security and job satisfaction

For employees, the headset means they always have a colleague in their ear

– You never feel alone on the floor. If you need help, you get an answer right away, says an employee from the bakery, where parcels can also be picked up

The light, ergonomic headsets can be worn all day, and the hands-free function makes it possible to talk and work at the same time – at the checkout, in stock replenishment, or in goods receiving, etc

Faster customer service and more presence

Quick help at the warehouse

At the warehouse entrance, a call button has been installed so customers and suppliers can easily summon help. The message goes directly to the headsets – and an employee can immediately respond

– No one needs to search in vain for an available employee – we get the message right away, no matter where we are in the store, says Rune Balthervin

The technology has quickly become part of everyday life at MENY Hillerød. Here, customers experience faster help and more presence, while employees avoid unnecessary interruptions

– It provides better flow, more efficiency, and faster help – both for customers and colleagues, summarizes Rune Balthervin, who today sees Kvik Kald as a natural part of the store’s daily operations

KFI supports the rollout

The solution is part of the collaboration between Delfi Technologies and KFI Business Foundation, which covers up to 75 % of the costs for equipment and training. The goal is to strengthen competitiveness among independent store managers – especially in chains such as MENY and SPAR – through smarter operations and better customer service

About MENY Hillerød

MENY Hillerød is part of Denmark’s leading food chain MENY – run by independent store managers with a focus on quality, expertise, and inspiring food experiences. The stores are characterized by high service, strong local connections, and a great deal of freedom to choose solutions that strengthen customer service, job satisfaction, and efficiency in daily operations