Breece Smart Queuing - Smart queue management system
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Breece Smart Queuing

Queue Management System - An add-on solution for Breece System.

With Breece Smart Queuing, you get a Queue Management System where you can service your customers during a difficult period with many restrictions. Breece Smart Queuing enables you to give your customers an even better experience in the store.

Breece Smart Queuing is not only a queue system, it is also a smart communication channel and first point of contact with your customers. At a time where the customers' time is more precious than ever, it is crucial to be able to serve, guide and service customers quickly, without compromising on the high quality that customers demand. Streamline selected focus areas and achieve better results when it comes to the customer experience. 

Try to imagine if you could:

  • Get an overview of how much time you spend processing a customer
  • Refer your customers to the right desks to pick up click-and-collect orders, etc.
  • Have the opportunity to make upsells for customers by making specific promotions on their receipts
  • Place the right employees behind the counter, whom you know from the statistics are quick to serve the customers, and top up with a smiley rating to find the perfect combination of good customer service - and fast service

 

What is Breece Smart Queuing?

  • More than a queue management system
  • Manage queues in real time
  • Allows you to manage customers smartly
  • Speed up the customer service process
  • Improve the shopping experience
  • Get traffic data and statistics
  • An addition to the Breece System​

 

About the system

With Breece Smart Queuing, you can welcome customers and manage traffic. Monitor your customer visits and let your customers get a ticket number.

Breece Smart Queuing is a subscription-based queue management system that provides an overview to your customers as well as your company. You get rid of the confusion when your customers do not know where the queue starts, what bar they need to go to be served with exactly their needs. At the same time, you avoid large crowds in a small area in times of constraints.

Happier customers

You will achieve happier customers by offering them a fast, safe and comfortable service. The happier your customers are, the better they also like the impressions they get in your business.

Many customers often leave the store when they see how long the queue is when they need to be serviced or pick up items. By using a queue management system, you can handle your customers faster and spread the queue so they don't have to wait in line. This can help customers have a surplus for the queue time.

With Breece Smart Queuing, you can even prioritize customers based on their segments. For example, the elderly or the disabled.

API integration (REST API)

You can integrate your business / system with Breece Smart Queuing using the API-REST interface. We can connect to your existing systems. You can manage your cows dynamically with names, color, etc.

 

How does it work?

The solution is subscription-based. It's a simple addition to your existing Breece system with electronic shelf labels, where everything is controlled centrally via the Breece Cloud. The solution consists of a Breece queue stand with screen and printer for your custom tickets.

You use the Breece Vision 4k solution, which transforms a TV into a large interactive screen as an extra touch point, allowing you to present queue numbers, next customer and other items. When there are no people in the queue, you can present videos, promotions or whatever you want on Vision 4K screens.

Solution elements:

  • Breece queue stand - with screen and printer for tickets
  • Breece Vision 4K - digital signage screen to display queue numbers
  • Software subscription

 

Ticket solution

With the Breece Smart Queuing system, you'll have the ability to customize the ticket that your customers receive when they draw a number. On the ticket you can have exactly what you want. This could be specific offers, loyalty club information, or the opportunity for the customer to sign up for your newsletter. It is only the imagination that sets the limit.

You'll also have the ability to place an QR code on the ticket, with an desired link to a landingpage, campaign or something else.

 

 

Entry level

This stand is a entry level product, suitable for most environments.

We keep standard components in stock that are assembled into a complete queue stand solution.

  • Printer for tickets
  • Stand in black color
  • 10" screen

Pro level stand

This pro level product is suitable for most environments with focus on highly professional design.

We keep standard components in stock that are assemblev into a complete queue stand solution.

  • Stander in white color
  • Build on HP Engage One hardware (screen + printer)

Get in Touch

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