NEYE

NEYE: Modern handheld terminal solution from Delfi Technologies assists stores in daily operations

In the constantly changing retail landscape, innovation and future-proof solutions are crucial. NEYE, a leading retail player in bags and accessories, has recognized this importance and has future-proofed store operations by implementing a store solution with handheld terminals and user-friendly software from Delfi Technologies.

NEYE is a Danish chain and market leader in bags, backpacks, suitcases, and accessories from a wide range of internationally and nationally recognized brands. The chain operates 43 stores across Denmark. In addition to their physical stores, NEYE also operates online webshops in both Denmark and Sweden.

For many years, NEYE has utilized handheld terminals and software from Delfi Technologies to ease the burden on employees in handling daily tasks in stores while ensuring efficient operations. The handheld terminal solution is user-friendly and serves as the employees’ digital tool for managing a wide range of important store tasks such as pricing, product lookup, receiving goods, inter-store transfers, and inventory counting.

The right technology for an easier workday

With the aim of improving store operations, NEYE has implemented the right combination of technology and software from Delfi Technologies. NEYE uses a handheld terminal solution that has provided greater flexibility in everyday operations and a wide range of new possibilities.

The handheld terminal solution is built on Delfi Technologies’ modern, flexible, and future-proofed software platform, which meets the current requirements of the chain but is also designed to handle potential future needs in a chain like NEYE.

"With the implementation of the new handheld terminal solution from Delfi Technologies, our horizon is now expanded with more possibilities. We can use the handheld terminals for several solutions and functions in everyday life. Therefore, we are also looking forward to exploring the many new initiatives that we hopefully will be able to initiate in the future."

Anders Rein IT-Manager at NEYE

Many flexible features

In NEYE’s stores, employees can use the handheld terminal solution to access various functions. Among other things, stores can use a connected Bixolon mobile label printer to create price labels for their items. With just a few simple taps, employees can print the desired number of labels – directly on the spot, providing an easy tool for labeling items right at hand.

Additionally, the handheld terminals allow for looking up the price and current stock status of an item, enabling staff to assist customers quickly without having to go to a computer to find the necessary information.

Efficient inventory management with handheld terminals

The store’s daily inventory adjustments can also be made using the handheld terminals, as well as complete inventory counts, which typically occur a few times a year compared to the ongoing adjustments often made daily to ensure correct and constantly updated inventory overview.

Employees can also use the handheld terminals to efficiently handle the receipt and dispatch of goods, where the transfer of goods to neighboring stores can also be performed using a module for item transfers, which automatically adjusts the inventory.

Mobile POS (Point-of-Sale) concept

NEYE’s handheld terminal solution also provides the opportunity to implement a mobile POS setup on the handheld terminals. This allows NEYE to reduce their reliance on physical cash registers by enabling payment transactions directly from the handheld terminals, which can instead serve as the primary POS device and payment solution in the stores.

NEYE strives to deliver a more streamlined and customer-oriented experience by also being able to assign receipts to customer numbers or send them via email.

Anders Rein, IT Manager at NEYE, says:

– With the implementation of the new handheld terminal solution from Delfi Technologies, our horizon is now expanded with more possibilities. We can use the handheld terminals for several solutions and functions in everyday life. Therefore, we are also looking forward to exploring the many new initiatives that we hopefully will be able to initiate in the future.

Future-proofed emergency POS and data access

To address challenges with potential internet outages or attacks, NEYE is also considering implementing an emergency POS solution via the new handheld terminals. This allows transactions to be completed without an internet connection and helps ensure that stores can always operate efficiently. The handheld terminals can use SIM cards for data and thus operate independently without internet in the store.

In the event of an internet outage, most cash registers and payment terminals go into an offline mode. This means that payments are not completed until an internet connection is restored. Additionally, it also limits the store’s ability to verify if a credit card has been stolen. With emergency POS on the handheld terminals, payments will be flagged if attempted with a stolen credit card.

Centralized operations and easier adaptation

NEYE has implemented the software solution from Delfi Technologies along with appropriate hardware, which has given them access to an online platform where operations and updates are centrally managed. This solution is flexible and scalable, streamlining the management of the chain’s operations. Additionally, there is the possibility to expand the solution and adjust in accordance with any changing needs and requirements.

About NEYE

The NEYE chain, consisting of 43 stores across Denmark with an associated webshop, as well as 1 store and associated webshop in Sweden, is the market leader in bags, suitcases, and accessories. NEYE is foundation-owned, and the NEYE Foundation supports disease-fighting research – specifically cancer research – through its surplus. The chain, which employs approximately 350 employees, aims to be known for the largest and best selection of bags and accessories in fashion, leisure, and travel. Read more at www.neye.dk.

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