Breece Customer Assist – for enhanced customer service

Breece Customer Assist is not only a product search or price check service, it is also a communication channel that allows the customer to find the location of a specific product in the store.

What is Breece Customer Assist?

A self-service kiosk solution for your store
Touch & find – let customers find what they need
Browse products, prices, product information, images, product locations, etc.
Designed to help retailers increase their business

A subscription-based service

Breece Customer Assist is a subscription-based service. You subscribe to the solution and get access to use the software.

Why use Breece Customer Assist?

Get a rich communication channel centrally in your store
Allows you to use self-service applications such as product look-up, price check, etc.
Let your customers help themselves – and release time
Provide better information – and increase the level of service

Breece Customer Assist - Examples of application areas

Create extra attention with a wide range of dynamic design options - for any type of business

Product information channel

Browse products, prices, product information, images, etc.

Product Locations

Find the product you are looking for – get information about product location.

How does it work?

You get a wide range of dynamic design options.
Breece Customer Assist is centrally managed via a Breece Cloud or Enterprise solution

Scan & Find

With the integrated scanner, beep the 1D/2D barcode located on the product.
Browse your way and find belonging product information (price, information, promotions, images, location, etc.)

Manual look-up

Use product item no. to manually search for a product
Use product name / text to manually search for a product

What do I need to get started?

We deliver a complete unit
Both hardware and software are already pre-configured

How to manage / update product content

The Breece Customer Assist app is connected to Breece Cloud, which links to your own system (ERP / another data source)
Any kind of product information is updated in your own system

Cases

Jacobsen Plus

At Jacobsen Plus in Horsens, they have chosen to implement a solution with five Breece Customer Assists, which is a modern price checker where the customer, among other things, can scan the price of an item. Jacobsen Plus has chosen to set up these price checkers in departments with various smaller products and accessories so that the customer can check the prices themselves.

It is also possible to use the price checkers with extra functions such as finding specific products in the store using a search function and a store map where a dot is placed and indicates where the specific product is located in the store.

Read the case here

Hobbii

In Hobbii’s physical stores, data, and performance are being tracked with an online approach, as if they were a digital store. Both online and offline, Hobbii uses specific data and digital buttons to improve performance.

Therefore, the digital initiatives in the stores include electronic shelf labels and digital self-service screens with scanners, where customers can find information about a product, see and print knitting patterns, etc. The plan is also to include user reviews, both on the shelf labels and the screens.