Trinity Hotel & Conference

August 28, 2024

A digital transformation of the guest experience

Trinity Hotel & Conference at Lillebælt in Denmark is known for its excellent facilities and outstanding guest service. With an ambition to further improve both guest experience and operations, the hotel has implemented digital buffet signs from Delfi Technologies.

Trinity Hotel & Conference is a modern hotel and conference center with 153 comfortable rooms and 18 flexible meeting rooms that can accommodate up to 400 people. Located in the scenic surroundings of the Little Belt in Denmark, the hotel has created a destination where both business travelers and holidaymakers can feel at home, with a strong focus on high service, quality cuisine and a professional setting.

To enhance guest experience and optimize operations, Trinity Hotel & Konference has chosen to implement digital buffet signs from Delfi Technologies. This solution has revolutionized the way guests receive information about the menu of the day and the contents of the dishes – especially when it comes to allergens.

"With the digital buffet signs, we now have a flexible solution that saves us a lot of time as we can quickly and easily update menus, allergen information and other relevant information."

Klaus Zoffmann-Jensen Head Chef, Trinity Hotel & Conference

Previously, the hotel had limited signage at the lunch buffet, which often led to questions from guests about the ingredients of the different dishes. The new digital signage system has not only made it easy to update menus, but also ensured clear and consistent communication to guests. Icons on the signs clearly indicate which dishes contain specific allergens, making it easy for guests to choose meals that suit their dietary needs without having to ask staff.

– We needed a signage solution that would give our guests a quick and simple overview of the different dishes and their contents, explains Klaus Zoffmann-Jensen, Head Chef at Trinity Hotel & Conference and continues

– With the digital buffet signs, we now have a flexible solution that saves us a lot of time as we can quickly and easily update menus, allergen information and other relevant information.

A flexible solution that improves guest experience and efficiency

Updated automatically via a cloud-based system with a wireless antenna, the digital signs also offer other applications. In addition to serving as buffet signs, they can be used as digital price tags, name tags or even as meeting room signs with integration to the hotel’s calendar system. This flexibility provides great opportunities to use the signs both in the restaurant and at events.

The benefits of implementing digital signs are many: fast and accurate updating of information, an improved guest experience, time savings for staff and a professional, modern look that strengthens the hotel’s branding. All in all, Trinity Hotel & Conference has managed to optimize both the guest experience and internal workflows with the help of the new digital buffet signs.

– By ensuring that all information about the menu and allergens is updated and presented in a clear and professional way, we can deliver a high degree of consistency in our communication, says Mathilde Majlund, Brand Manager at Trinity Hotel & Conference.

About Trinity Hotel & Conference

Trinity Hotel & Conference Center in Fredericia offers meeting and conference facilities of the highest quality, with a strong focus on exceptional hospitality and professional service. The hotel has been honored five times with TripAdvisor’s Traveller’s Choice award – in 2015, 2016, 2020, 2021 and most recently in 2022. This prestigious award is only given to the top 10% of hotels in the world, based on guests’ own ratings.