JEM & FIX EFFICIENT DIY STORE

December 17, 2020

Mobile tools create efficient workflows at jem & fix

As Denmark’s only low-cost DIY chain, jem & fix focuses on cutting all costly expenses to ensure the customer the lowest price. Here, a collaboration with Delfi Technologies helps ensure that daily tasks can be done faster and more intuitively through the use of mobile handheld terminals.

With a position as Denmark’s only low-cost DIY chain, it is also very much about running the stores as efficiently as possible in the jem & fix chain. This is one of the reasons why jem & fix has implemented mobile handheld terminals and software from Delfi Technologies as a tool to achieve greater efficiency in the stores.

In stores, most in-store tasks are done via mobile handheld terminals – a solution that helps staff with a wide range of administrative tasks. This allows staff to handle essential tasks directly on the handheld terminals, such as receiving goods, ordering goods, daily status, own consumption and write-offs. Via an information app, staff can also view information about a specific item, such as stock status, adjust item quantities, print signs for the item, see when items are coming in, which stores nearby have the item in stock, etc.

– At the end of the day, it’s about being able to utilize our resources as efficiently as possible. This is possible with the help of mobile handheld terminals. Through close collaboration with Delfi Technologies, we have found the optimal solution with one tool to handle many different administrative tasks at the same time, explains Erik Laursen, IT and Project Manager at jem & fix.

"At the end of the day, it's about being able to utilize our resources as efficiently as possible. This can be done with the help of the mobile handheld terminals. Through close collaboration with Delfi Technologies, we have found the optimal solution."

Erik Laursen, IT and Project Manager at jem & fix.

EASIER, FASTER AND MORE INTUITIVE

At jem & fix, the business model leans more towards retail than a traditional DIY store. Therefore, jem & fix has previously made a number of retail adjustments in the chain’s ERP system, ASPECT4 Trælast, which is the system many DIY stores use.

Over time, jem & fix realized that there was a need to ease the administration in the stores when it came to mobile work tools. At the same time, there was a need to future-proof the existing solution and make it more user-friendly. jem & fix has used handheld terminals for more than 15 years, but with the new mobile devices from Delfi Technologies, the user interface has been lifted to a higher and more intuitive level, and without having to create all applications from scratch as apps. This ensures a smooth transition from old equipment to new equipment.

– We have a low average age in our stores. That’s one of the reasons why we’ve been looking at how we can equip our store staff with a tool that has a user interface they know from their phones. Together with Delfi Technologies, we have found the right solution that makes the daily tasks easier, faster and more intuitive, says Erik Laursen.

On a day-to-day basis, Erik Laursen’s work is focused on business development. The operation of the stores needs to be handled efficiently, which is why they are constantly looking at how to improve the workflows in the stores.

MOBILE DEVICE MANAGEMENT – A CENTRAL OVERVIEW

Delfi Technologies has more than 30 years of experience in developing handheld terminal solutions for retail and warehouse management. The manufacturer Zebra is known for providing competitive enterprise solutions when it comes to mobile devices. A central MDM tool, SOTI MobiControl, is also used for central overview, configuration and deployment of software for the mobile devices.

In collaboration with Delfi Technologies and Zebra, jem & fix has been given the task of finding an Enterprise solution that ensures the necessary support and maintenance of an important everyday work tool.

– For me and my team, it’s about ensuring smooth operations in the stores. The new system means a lot to us. In terms of support, it eases administration and we can manage all the mobile devices centrally,” concludes Erik Laursen.

FACTS ABOUT THE SOLUTION:

Jem & fix uses ASPECT4 Trælast as its ERP solution. The handheld terminals (model: Zebra TC52) are integrated directly into ASPECT4, so all daily work in the stores can be done via the handheld terminals. When registrations are made via the handheld terminals, the information is sent to ASPECT4.

Previously, jem & fix used an outdated Windows Telnet software solution on the handheld terminals. This solution has been migrated to an online Android platform through Ivanti Velocity, which is a platform designed to migrate a specific app to Android or Windows 10.

In addition, SOTI MobiControl is used as an MDM tool to centrally manage the mobile devices. As the handheld terminals are used in a harsh environment, a service agreement also ensures that the stores can replace the mobile devices in the event of an accident.

ABOUT JEM & FIX

Jem & fix is a Danish, family-owned company with headquarters in Vejle and over 2100 employees across 121 stores in Denmark, 50 stores in Sweden and 5 stores in Norway. At jem & fix, the focus is on cutting all additional costs to ensure the customer gets the lowest price. For seven years in a row, PriceRunner has therefore also named jem & fix Denmark’s cheapest DIY store.