In NORMAL’s more than 300 stores, spread over 6 countries, thousands of customers are served on a daily basis - and that sets high demands to a reliable business setup. NORMAL has therefore teamed up with Delfi Technologies, who helps with efficient solutions for both the stores and central warehouse.
The Danish owned retail chain, NORMAL, opened the first store in Silkeborg in 2013. Since then, the chain has been through a tremendous expansion, also outside the boarders of the country. Today, NORMAL has grown into a chain with more than 300 stores in Denmark, Norway, Sweden, the Netherlands, France, and Finland.
- It is crucial for us to always have reliable IT solutions to secure the best customer experience. Even minor mistakes can have big consequences for the individual store. And is it even more comprehensive, it can have a crucial impact on a chain like ours, says Søren Sivebæk, IT Director at NORMAL.
Together with Delfi Technologies, Normal has found a reliable setup with smooth solutions for both stores and warehouse, which secures a solid operation.
The store solution consists of mobile PDAs and complete POS devices. In the warehouse, Normal has a rugged solution which consists of PDAs, label printers and other devices to secure correct registration, receipt of goods, picking and shipping to the stores.
- Delfi Technologies helps to ensure solid operations in the stores with smooth solutions for counting, customer service, product replenishment and other operational tasks in our central warehouse, tells Søren Sivebæk.